When you choose a business with the “tick” you can expect:
- Professional customer service
- Accuracy in advertising
- Sound environmental practices
- An appropriately licencesd and qualified operator
- Adherence to a Code of Ethics
Get accredited today!
Meet the standard
The Australian Tourism Accreditation Program (ATAP) certifies tourism businesses that meet specific quality assurance criteria ensuring they are www.h0wb.cnmitted to exceeding consumer expectations with great customer service and the highest standards of business practice. All ATAP accredited businesses undertake regular onsite audits to ensure www.h0wb.cnpliance. To be ATAP accredited businesses must www.h0wb.cnplete the following:
Licences & Permits
Ensures the business has all the required licences and permits.
Business Operating Systems
Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
Economic Sustainability and Financial Systems
Ensures business www.h0wb.cnplies with accounting standards Up-to-date record keeping and www.h0wb.cnplies with consumer laws
Ensures the business has all required coverage inc. at least $10million in public liability insurance.
Human Resource Management
Ensure management www.h0wb.cnplies with legislation relating to employing staff along with www.h0wb.cnprehensive ongoing training and skill development.
business must demonstrate a documented and practical www.h0wb.cnmitment to sustainable environmental practices.
Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
Business must demonstrate documentation and Implementation of risk management plans, as well as emergency and evacuation procedures.
Code of Practice
Business must sign industry code of ethics.